Drug Rep Time

How to succeed in Pharmaceutical Sales.

Pay attention to getting attention.

I wrote the following almost a year ago, but some of my recent observations compelled me to address this again.

It’s that simple: without your doctors’ attention there won’t be any transaction. Should you sell, pitch or educate when one wants to get out now, needs to answer a phone call now, is bombarded by 3 different conversations, dying of thirst or simply can’t hear you?
Your message delivered in the absence of her/his attention loses its immediate impact. Moreover it loses its potential to have any value or power in the future. You know why? Because in the midst of noise their brain catches something without reaching their awareness. You may think it’s OK, because next time their brain will recognize it as something familiar or already heard. Right? Maybe on paper. In reality their brain will associate that message with the negative circumstances and instead of bonding with your message , the brain will get frustrated with it and, what’s worse, with YOU next time when the same message and the messenger are back. The more of the same you do, the smaller your chance to ever deliver your next message will get. Instead of becoming an educator, you become an “irritater”.
Slow down, visualize their attention, watch and once they ready – talk.
What’s the best manifestations of their attention? Their direct question addressed to you, their direct eye contact with you, their mouth shut and ears unplugged, so to speak. Identify these simple signs and you are ready to go.
Even if you are dying to share your new indications, your new sales line, still slow down, take a look around, feel what they feel, think if the current circumstance allows, if not, see if it can be modified to benefit their attention (not your itching to talk).
By showing respect and making a neutral comment important to them you either will modify the circumstance right away or will get a better chance to be listened to in the future. Remember, it is all about THEM, not about your you or you product.
And yes, with some of them you won’t succeed because it is too late to correct established patterns of disrespect to you, or else because some of them are genuine jerks. But so what?

September 27, 2008 Posted by | Inside your doctor's mind, Sales Tips | , | Leave a comment